Support

How to get support

Contact us

Please email support@wap-help.freshdesk.com if you are experiencing any difficulties with the site.

Address

Trouble logging in? Membership not working?

Email case typos

If you cannot log in using the email you signed up with and that email has any uppercase characters in it, please try the same email again but type it using all lower-case characters.

Alternate email addresses

The system is really tolerant of different emails other than the one you used to pay for your membership. If you paid for a membership, but it stopped working before it should then check to make sure you are logged in using the email you were logged in with when you paid.

For example, you paid using the email bob@example.com but then later signed in with the email bob@example.net.

Billing support

For SegPay users

Charges will appear on your credit card statement as SEGPAYUK.COM*KANCHOV.

Please visit SegPay to cancel your recurring subscription or if you have any issues with your bill.

Cancel a SegPay subscription

For PayPal users

If you paid with PayPal, then you do not need to cancel your subscription. While PayPal does offer subscriptions, we do not use them yet.